Introduction
No one at Texas Tech University or from anywhere else should ask for your password.
As with all software, please ensure that your usage falls within the licensing terms. For instance, some software may not be licensed for use on TTU-owned devices.
Instructions
1) Change your eRaider password immediately.
If you are unable to reset your password because your account has been compromised, go through the Forgot Password process to set a new password.
If you are still unable to reset your password, it is possible that your contact information has changed; please see the solution Unable to reset eRaider password due to incorrect or inaccessible contact phone number.
2) Often, the hacker will set a rule to forward or delete email messages or set a signature with a link to download further malware. Upon signing in, you should sign in to Outlook on the web and check the following:
- Delete any malicious rules
- Delete any malicious signatures
- Restore any messages in the "Deleted Items" folder that were maliciously deleted
3) Check your direct deposit information to ensure that all banking information is correct. If there was a malicious change, immediately contact IT Help Central.
4) To prevent future compromises to your account, you may want to opt in to having two-factor authentication always enabled on your eRaider account.
5) Understand that your credentials can be captured by malware and viruses. Unwanted, malicious software (malware) can be installed on purpose or by accident, and it can track when you input a username and password. Never install software from unknown sources. It is important to have up-to-date anti-virus and malware protection on your computer to protect your data. If your computer is owned by TTU, your department's IT support personnel can install anti-virus/anti-malware software free of charge. If the computer is personally-owned, we recommend using your operating system's built-in security features (for example, Windows Defender Antivirus) or an anti-virus product of your choosing. Additionally, on personally-owned devices, a program such as Malwarebytes (free download) can be used for anti-malware.
6) Understand that, while your account was compromised, malicious parties would have gained access to anything you can access using your eRaider account. This may include academic information, personal details, email messages, financial information, and so on.
7) Update your anti-virus and malware protection software.
8) Run a scan with the anti-virus and malware protection software.
OUTCOME
You have secured your eRaider account and personal information. For any questions, or further assistance, please contact IT Help Central.