How to: Retire a knowledge block in ServiceNow when it exists in multiple versions of an article


Instructions

Option 1

  1. Identify article(s) with knowledge block inserted.

  2. Remove knowledge block from the article(s) and republish.

  3. Republish knowledge block to create a new version.

  4. Validate article(s) no longer related to new knowledge block version.

  5. Retire knowledge block.

Option 2

  1. Identify the article(s) with the knowledge block inserted.

  2. Remove the knowledge block from the article(s) and republish.

  3. Update the "Valid to" date for the knowledge block.