Introduction
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Instructions
NOTE: For assistance with an infected computer system, contact your area IT support.
If you would like to explore repairing the system yourself, we recommend the following steps:
1) Before you do anything, back up all your data.
2) Install a clean version of your operating system.
3) Disable unnecessary services.
4) Install all vendor security patches.
5) Be cautious of using data from backups.
6) Change passwords.
7) Configure firewalls to defend networks.
8) Reconnect to the Internet.
OUTCOME
You will have removed a virus infection from your computer.