How to: Link to a knowledge article in ServiceNow


Introduction

TIP: Be sure that the article is available to the public before using the public URL format. Test your link to be certain.

NOTE: These links are for askIT. Other areas using ServiceNow must change the host name (askit.ttu.edu) and service portal suffix (/sp) to match your department or college's service portal.

Publicly viewable articles

Use the following format:

https://askit.ttu.edu/sp?id=kb_article_view&sysparm_article=X

Replace X with the number of the article.

Articles that require authentication

Use the following format:

https://askit.ttu.edu/saml_redirector.do?sysparm_uri=sp?id=kb_article_view%26sysparm_article=X

Replace X with the number of the article.

NOTE: This will require eRaider authentication even if the article is marked as a "Public view" article, so only use this when the value in "Can read" is not "Public view".