How to: Join a remote assistance session using BeyondTrust Remote Support on your iPhone or iPad


Instructions

1) Install the BeyondTrust Remote Support app from the App Store.

2) Open BeyondTrust Remote Support.

example screenshot

3) If prompted to allow notifications, tap Allow.

example screenshot

4) Fill out the following information, and then tap Submit.

  • Site Address: live.ithelpcentral.ttu.edu
  • Session Key: the session key provided by your support representative

example screenshot

5) Tap Full Terms & Conditions.

example screenshot

6) Read through the terms and conditions. If you agree to the terms, tap Accept.

example screenshot

7) Your support agent may request to view and control your screen during your remote support session. Tap Allow.

NOTE: Your support representative will never be able to access any part of your computer without your permission. Each time a remote support component is requested, you will be prompted to confirm or deny this.

example screenshot

8) Tap the "screen recording" icon in the top left of the screen.

example screenshot

9) Tap Start Broadcast.

example screenshot

10) When you no longer want to share your screen, tap the "screen recording" icon in the top left of the screen.

example screenshot

11) Tap Stop Broadcast.

example screenshot

12) To chat with your support representative, type a message and tap Send.

example screenshot

13) When you are ready to end your remote assistance session tap the "X" icon in the top left of the screen. Then, tap Yes.

example screenshot


OUTCOME

You have successfully completed your remote assistance session.

example screenshot