How to: Join an askIT remote assistance session on your iPhone


Instructions

1) Install the BeyondTrust Remote Support app from the App Store.

2) Open BeyondTrust Remote Support.

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3) If prompted to allow notifications, tap Allow.

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4) Fill out the following information, and then tap Submit.

  • Site Address: live.ithelpcentral.ttu.edu
  • Session Key: the session key provided by your support representative

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5) Tap Full Terms & Conditions.

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6) Read through the terms and conditions. If you agree to the terms, tap ACCEPT.

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7) Your support agent may request to view and control your screen during your askIT remote support session. Tap Allow.

NOTE: Your support representative will never be able to access any part of your iPhone without your permission. Each time a remote support component is requested, you will be prompted to confirm or deny this.

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8) In the top left of the screen, tap the "screen recording" icon.

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9) Tap Start Broadcast.

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10) When you no longer want to share your screen, tap the "screen recording" icon in the top left of the screen.

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11) Tap Stop Broadcast.

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12) To chat with your support representative, type a message and tap Send.

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13) When you are ready to end your remote assistance session, tap the "X" icon in the top left of the screen. Then, tap Yes.

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Outcome

You successfully completed your askIT remote assistance session.

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