1) Browse to the askIT remote assistance website at https://live.ithelpcentral.ttu.edu.

2) Type the session key provided by your support representative. Then, click Submit.

3) Open the file downloaded by your web browser.

4) Click Full Terms & Conditions.

5) Review the terms. If you agree to the terms, click Accept.

6) Your support agent may request to view and control your screen during your remote support session. Click Allow.

NOTE: Your support representative will never be able to access any part of your computer without your permission. Each time a remote support component is requested, you will be prompted to confirm or deny this.

7) Choose each application to which you would like to give your support representative access. Then, click Close.

8) To chat with your support representative, type a message and click Send.

9) If you wish to end the session at any time, click the "X" icon in the top right corner.

10) Click Yes to end the session.

NOTE: This will remove the remote support software from your device and IT Help Central will not be able to access your device.

OUTCOME

You have successfully completed your askIT remote assistance session.