How to: Join an askIT remote assistance session on Windows


Instructions

1) Browse to the askIT remote assistance website at https://live.ithelpcentral.ttu.edu.

2) Type the session key provided by your support representative. Then, click Submit.

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3) Open the file downloaded by your web browser.

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4) Click Full Terms & Conditions.

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5) Review the terms. If you agree to the terms, click Accept.

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6) Your support agent may request to view and control your screen during your remote support session. Click Allow.

NOTE: Your support representative will never be able to access any part of your computer without your permission. Each time a remote support component is requested, you will be prompted to confirm or deny this.

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7) Choose each application to which you would like to give your support representative access. Then, click Close.

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8) To chat with your support representative, type a message and click Send.

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9) If you wish to end the session at any time, click the "X" icon in the top right corner.

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10) Click Yes to end the session.

NOTE: This will remove the remote support software from your device and ITĀ Help Central will not be able to access your device.

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Outcome

You have successfully completed your askIT remote assistance session.

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