Instructions
1) Download and install "BeyondTrust Support" from the Google Play Store.
2) Open the BeyondTrust Support app.
3) Tap Allow or Don't allow to choose whether you would like the app to present you with notifications when not using the app.
4) In the "Site Name" field, type live.ithelpcentral.ttu.edu. For the "Session Key", type the session key provided by your support representative. Then, tap SUBMIT.
5) Tap Allow or Don't allow to choose whether you would like to give the app access to your contacts.
Explanation of permissions
The app uses this permission in an effort to find the device user's name when the support session is presented to a representative. Previous versions of the app used the phone number, but that is not as user-friendly or as personal. Given that the user name could be stored in multiple locations, the app first attempts to locate it in the "You" contact; if unsuccessful it looks for a Google account on the device. If finding the user's name is not possible, the app will look at the SIM card and attempt to gather some generic information about the device (this happens only when dealing with non-consumer devices).
6) Tap Allow or Don't allow to choose whether you would like to grant access to this app to manage phone calls.
Explanation of permissions
The app, upon the representative requesting it, will gather some system information including the phone state and transfer the data to the representative console so that the representative can better access the issue of the customer.
7) Tap Allow or Don't allow to choose whether you would like to give the app access to your photos, videos, music, and audio.
Explanation of permissions
The representative can request the app to write data to the user's SD card as a way of sharing data files and applications that the user may need.
8) Tap Start now.
9) Tap ACCESSIBILITY SETTINGS.
10) Under Accessibility, tap Support.
11) To permit the app to share your screen, tap Allow.
NOTE: This does not mean that the a representative can access your screen without your knowledge. This only gives the app the ability to share your screen if you so choose. You will still need to allow screen sharing for each session.
12) Next to "Use support", slide the switch to the "on" position (to the right).
13) In the top left-hand corner, tap the back arrow.
14) Please wait while your support representative joins the session.
OUTCOME
You are connected to your askIT remote assistance session. You may end the session at any time.
The support representative may trigger additional alerts to ask you for permissions to share your screen or access device information.
To chat with your support representative, type a message and tap SEND.