Instructions
TIP: When linking to resources in the same ServiceNow instance where you are placing your article, do not use a full URL path beginning with http or https. In other words, use relative links instead of absolute links whenever possible.
To link to a knowledge article within ServiceNow, link to /kb_view.do?sysparm_article=NUMBER, where NUMBER is the article number.
To link to a catalog item within ServiceNow, link to /sp?id=sc_cat_item&sys_id=SYSID, where SYSID is the sys_ID of the catalog item.
Do not specify a target for any links. This may read something like "Open link in".
To link to an email address, type mailto: followed by the email address (for example, mailto:somedept@ttu.edu).
To link to a phone number, type tel: followed by the telephone number (for example, tel:18067422011).