How to: Create personal responses for chat in Interaction Connect


Instructions

1) Under the "Response Management" tab, click the "Configure My Responses" icon.

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2) Next to "My Responses", click the disclosure arrow.

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3) Click Add.

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4) Click New Text Response.

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5) In the "Name" field, type a title for the new personal response. This will only be seen by you.

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6) In the "Shortcut" field, type a short name, abbreviation, or code that you can use to search for this new response. This is only for your benefit.

TIP: Be careful not to use special characters (for example, ~ ! ? * ^ \), as these prevent the shortcut from working.

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7) Under "Labels", type a space-separated list of keywords that help to identify or classify this response. These are for your own benefit.

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8) In the empty text box, configure the text of your personal response.

TIP: Different email clients can interpret line endings differently. To avoid this problem, create new lines by pressing Shift+Enter (Windows) or Shift+Return (Mac).

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9) Click Save.

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Outcome

The new response item will appear in the selected folder under the "My Responses" window.