1) Under the "Response Management" tab, click the "Configure My Responses" icon.

2) Next to "My Responses", click the disclosure arrow.

3) Click Add.

4) Click New Text Response.

5) In the "Name" field, type a title for the new personal response. This will only be seen by you.

6) In the "Shortcut" field, type a short name, abbreviation, or code that you can use to search for this new response. This is only for your benefit.

TIP: Be careful not to use special characters (for example, ~ ! ? * ^ \), as these prevent the shortcut from working.

7) Under "Labels", type a space-separated list of keywords that help to identify or classify this response. These are for your own benefit.

8) In the empty text box, configure the text of your personal response.

TIP: Different email clients can interpret line endings differently. To avoid this problem, create new lines by pressing Shift+Enter (Windows) or Shift+Return (Mac).

9) Click Save.

Outcome

The new response item will appear in the selected folder under the "My Responses" window.