How to: Contact IT Help Central


You may use any of the following means to reach IT Help Central.



Search the knowledge base or submit a request

Many answers to common IT support questions at Texas Tech University may be found by searching the TTU IT Division's knowledge base and service catalog in askIT at

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If your answer was not in the knowledge base or service catalog, you may submit a request to IT Help Central through the service catalog in askIT or by clicking the Request assistance link.

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Chat and callbacks

Chat can be accessed through askIT at To chat with IT Help Central, click the chat box on the right or bottom of your screen.

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Below the "Live Chat" button, there is a "Callback" button. To receive a call the next time a Service Desk agent is available, click this button and provide a phone number.


IT Help Central may also be reached at 806-742-HELP [4357].

Our toll-free phone number, available domestically and internationally, is 877-484-3573.


IT Help Central may be reached by email at

Walk-up Services

Walk-up Services are available on multiple locations on campus when in-person assistance is desirable.

Our website

IT Help Central's website is