How to: Check in at Walk-up Services at IT Help Central


Introduction

The Walk-up Services check-in kiosks are an electronic sign-in station. The station has an attached ID card reader that can read your RaiderCard. The system will pull up your account information and display a drop-down menu with troubleshooting options.

Instructions

Method A: Swipe your RaiderCard

On the right-hand side of the kiosk, swipe your RaiderCard.

Method B: Manual entry

If you do not have your RaiderCard, you can enter your information manually.

  1. Type either your TechID number or your eRaider username. Then, tap Submit.

    IT Help Central Walk-up Services screen. A field shows an example TechID number typed. The "Submit" button is selected.

    IT Help Central Walk-up Services screen. A field shows an example eRaider username typed. The "Submit" button is selected.

  2. In the drop-down list, choose what troubleshooting option you would like to be assisted with.

    IT Help Central Walk-up Services screen with the "Reason for visit" drop-down menu open and a sample option selected

Outcome

You have successfully checked in to Walk-up Services. Tap Return to main screen.

"Thank you for checking in" screen, showing your position in the queue, with the "Return to main screen" button selected