How to: Answer a chat in Interaction Connect


Picking up chats when available

1) When your status is set to "Available," the chat will be automatically assigned to you.

2) At the bottom of the "Current Interaction" view, click Pickup.

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Manually picking up chats

1) Click the chat interaction you would like to answer.

example screenshot

2) Click Pickup.

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3) If prompted to confirm, click Pickup.

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You will have successfully answered a chat in Interaction Connect.